Student Services + Policies

Contact the U of A Student Service Centre (SSC) if you are looking for:

  • Registration and payment processing
  • Application for program admissions form submission
  • Bear Tracks navigation support
  • Campus Computing ID (CCID) assistance and resets

For program inquiries, contact the program office at cpe@ualberta.ca.

Student Service Centre

Student services for Continuing Education students can be accessed at the Student Service Centre.

Self-Service Options

Register in a class:
  • to your shopping cart on this website or log into the and navigate to Courses > Search/Discover Course offering > Add to Cart > Checkout
Course Transfers:
  • Learners can transfer courses by logging into the and navigating to My Enrollment History > Select Request Transfer.
Course Drop:
  • Learners can drop a course by logging into the and navigating to My Enrollment History > Select Request Drop.
    • Drop requests submitted 5 days before the course starts are eligible for a refund, less an administrative fee. No grade is issued.
    • Drop requests submitted between 4 days and the course start date, no refund will be issued, and no grade will be issued.
Course Withdrawal:
  • Learners can withdraw from a course by logging into the and navigating to My Enrollment History > Select Request Withdrawal.
    • Learners can withdraw from a course between the course start date and the last date of class.
    • No refund is issued.
    • A grade of Withdraw, with Permission (WP) will display on your transcript.
Request your for series completion

requests
Transcript requests:
  • Log into , expand the "Academics" menu, select "Transcript," then change the report type to "Continuing Education Official."
HRDF Funding for U of A staff:
  • Refer to the HRDF website for how to submit your HRDF application. Check your application funding status at hrdf@ualberta.ca. Once approved, complete a course registration form and submit it to the Student Service Centre.

By Phone

The Student Service Centre now offers a callback service for Non-Degree Continuing Education students who need assistance with registration. Please any time during our business hours to request a call from an advisor.

If you are brand new to the 黑料不打烊, or already have an existing CCID, bypass the call back queue by registering yourself online through . Please see the online self-service items below for more information.

If you are joining the queue before 2 p.m. MST, please expect the Student Service Centre to call you back within the day, volume permitting. If you are joining the queue after 2 p.m. MST, please expect a call the following business day.

In Person

The Student Service Centre is located at 2-180 University Commons at the 黑料不打烊's North Campus.

Regular Office Hours:

Monday – Friday 9 am – 4:15 pm
Wednesday 10 am – 4:15 pm

Non-Degree continuing education payment office hours:

Monday – Friday 9 am – 2:30 pm
Wednesday 10 am – 2:30 pm

Processes + Policies